Privacy Policy

1. Overview

This Privacy Policy explains how we collect, use, and protect your personal information when you use GetSet College. By using our platform, you consent to the practices described here.

2. Information we collect

• Account details (name, email, role)
• Student profile information you choose to share
• Session bookings, messages, and documents you upload
• Payment information processed by our payment provider (we do not store full card data)
• Technical data such as device information and approximate location derived from IP for security

3. How we use your information

• Provide and improve services (sessions, messaging, documents, timelines, essays)
• Personalize your experience and surface relevant content
• Maintain platform security, prevent fraud, and comply with legal obligations
• Communicate with you about service updates and support

4. Sharing and visibility

Documents uploaded within a session are shared with your counselor by default. Your personal document library is private unless you explicitly share. Threads and files are scoped to sessions to keep context clear.

5. Data retention

We retain data for as long as your account is active or as needed to provide services, comply with legal obligations, and resolve disputes. You may request deletion of your personal data subject to legal exceptions.

6. Security

We implement administrative, technical, and physical safeguards to protect your data, including role-based access, encryption in transit, and secure storage. No method of transmission is 100% secure, but we continuously improve our protections.

7. Children’s privacy

Our services are intended for students with parental consent when required by applicable law. If we learn we have collected personal information from a child without consent, we will take steps to delete that information.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data. Contact us to exercise these rights.

9. Contact

If you have questions about this Privacy Policy, contact us at privacy@getsetcollege.com.